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BOOKING FAQ

Do you need a deposit?
- I require a 50% retainer in order to reserve your event day/time.
Is the retainer refundable?
- No, if your event is cancelled due to unforeseen circumstances, the retainer will remain as a credit towards a future event.
Do you provide mock ups?
- Yes, with paid 50% retainer.
How far in advanced should we book?
- I recommend to start booking vendors once your venue is secured.
Do you travel?
- Yes, we've had events on both the Big Island and Kaua'i. Travel fees can be discussed.

BACKDROPS/BALLOONS FAQ

Can we keep the Backdrops/Balloons after our event is done?
- Backdrops are rentals.
- Balloons can be taken home by the client or their guests. If balloons were sprayed with Hi-Shine, they will have an oily residue.
How long do balloons last?
- Latex balloons in Balloon Garlands are filled with air and can remain inflated for a few days.**
- Latex balloons filled with helium can remain inflated for a few hours.**

**Inflation time not guaranteed. Cool, indoor conditions are recommended for best results.

BOOKING POLICY & DISCLOSURE

A 50% retainer is required in order to reserve your event day and time. The remaining balance is due one week prior to your event. If your event is cancelled due to unforeseen circumstances, the retainer will remain as a credit towards a future event, as the retainer is non-refundable.

Rise & Design is not liable for balloons and decor once they are set up and out of our care. Because of the fragile nature of balloons and decor, we are not responsible for damage, leakage, and/or bursts from improper exposure to extreme heat, wind, outdoor elements, sharp items, or rough handling.

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